Why Etsy and Evri are the most annoying companies beginning with "E"

I'm lucky enough to sell a bit via Etsy as well as my direct website, and I figured there's never any harm in opening a new channel to reach a new audience. I don't love Etsy. The fees are disgusting and they have no issues about letting drop-ship AI slop flood the marketplace and kick out genuine makers, but sometimes you need to get in bed with the enemy.

Etsy have the option of fulfilling items by buying a shipping integration with Evri, which I have used a few times. Due to Evri being Evri, the items I have sent get lost about 3 out of 10 times.

No worries, you may think! Etsy and Evri both say these items are protected! Just simply open a support case.

Etsy say you need to contact Evri in their policy wording...

Ok, easy!

Except Evri do not have a means to do this.

Their help chat bot, called Ezra (who I want to die), will never open you a support case, no matter what you ask or how you phrase your question.

In fact the only way I managed to get hold of a support member was by claiming an Evri van damaged my property. Then on their email back to me I simply said I instead needed to open a lost item case and they sent me a link, I assume (hope) whilst feeling tricked. 

Then comes Karrah.. who said this

It's worth noting that after I said to Karrah this isn't what Etsy said, they told me they were "no longer engaging in this support thread". Thanks Karrah. I don't like Karrah.

So I spoke to Etsy via the chatbot and argued this some more. Bharti actually jumped in and helped me out here. 

I eventually got lucky and have been reliably assured that my concern is so great that they are sending it to the Concerns Team!

I am indeed a nice customer!

But Etsy, your own policy is sending nice customers on long goose chases to get their support to Evri, who do not give a single shit. What a colossal waste of time. 

Etsy you would do really well to equip your nice customers with support on the order management portal to raise cases like shipper disputes (shopify do it really well).

At least from there you may have your sellers able to spend more time on your platform rather than chasing refunds from couriers, which in turn may just mean you can extort more hideously expensive fees from them :)